Customer Feedback Survey Guide
Running a successful customer survey can be difficult. In this guide we run through what works, what doesn't, and what you need to do to get the results you desire.
Customer Retention Guide
Acquiring new customers is 5-6 times more costly then retaining existing ones. In this guide we outline five steps for turning an unhappy customer into a loyal, raving advocate.
Improving Survey Response Rates
Higher survey response rates means more valuable and accurate information. We outline six reasons why your response rates may be lower then you expected.
Integrating Client Heartbeat
Learn how to integrate Client Heartbeat into your business processes so that you get the most out of your customer feedback surveys.